Trowbridge Power Tools is an independent, family-run business based in Trowbridge, Wiltshire, providing tool hire, sales, and repair services across Wiltshire, Bath, and Somerset.

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If you have any questions about this Privacy Policy, please contact us at:

Email: info@trowbridgepowertools.co.uk
Phone: 01225 755255
Address: Trowbridge Power Tools Ltd, Canal Road, Trowbridge, BA14 8RL

We may collect and process the following types of information:

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Personal details:
Name, email address, phone number, business name, and account application details (when you complete contact forms, apply for a trade account, or make hire/sales enquiries).

Service and transaction details:
Information about tool hire, purchases, repairs, or warranty registrations (including Makita tools).

Technical data:
IP address, browser type, device type, and pages visited — collected automatically through cookies and analytics.

Payment information:
Where applicable, when processing hire deposits, purchases, or repairs.

We use your information to:

• Process hire, sales, or repair requests.

• Manage trade accounts and warranty registrations.

• Respond to enquiries and provide customer support.

• Send updates, service notifications, or offers (if you have opted in).

• Improve our website and customer experience.

• Meet our legal, accounting, and warranty obligations.

We only process your information where we have a lawful basis under the UK GDPR, such as performing a contract, complying with the law, or with your consent.

Our website is built on Wix, which uses cookies to provide a secure, reliable experience.

Cookies are small data files placed on your device to help the site function properly and collect analytics data.

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Types of cookies used:

• Essential cookies: Required for security, login, and form functionality.

• Analytics cookies: To understand how visitors use our site (e.g., Google Analytics, Wix Analytics).

• Functional cookies: To remember preferences like location or settings.

• Marketing cookies: May be used if we run ads (e.g., Facebook Pixel or Google Ads) to measure performance.

Managing cookies:
You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may affect site functionality.

We do not sell or rent your personal data.
We may share your information with:

• Service providers such as delivery partners, payment processors, and Wix (for site hosting).

• Manufacturers such as Makita, to register or process warranty repairs.

• Legal or regulatory authorities if required to comply with legal obligations.

All partners are required to keep your information secure and only use it for legitimate business purposes.

We keep your personal data only for as long as necessary to provide our services and comply with accounting, warranty, or legal requirements. Once no longer needed, it is securely deleted or anonymised.

Under the UK GDPR, you have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent at any time (e.g., unsubscribe from marketing).

• Request a copy of the data we hold about you.

• Object to or restrict processing of your data.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

For more information, visit the ICO’s website: www.ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, please note that no online system can be guaranteed 100% secure.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.